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StableFlow VPN Privacy Policy

Last Updated: 3 January 2023

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Zebbie VPN Ltd.

The Privacy Policy describes the privacy practices of StableFlow’s websites, applications, and Services which also apply to the StableFlow VPN product. Nevertheless, the provision of Services related to StableFlow VPN (“StableFlow VPN Services”) involves also the processing of additional personal data. Please read more information below.

GENERAL REMARKS

StableFlow guarantees a strict no-logs policy for StableFlow VPN Services, meaning that your internet activity while using StableFlow VPN Services is not monitored, recorded, logged, stored, or passed to any third party. We do not store used bandwidth, traffic logs, IP addresses, or browsing data. From the moment a StableFlow VPN user connects to one of our VPN servers, their internet data becomes encrypted.

ADDITIONAL PERSONAL DATA PROCESSED WHEN PROVIDING STABLEFLOW VPN SERVICES

In addition to the information provided in the Privacy Policy, we process the following data when you use StableFlow VPN Services

Technical information

  • Statistical server load information. We monitor server performance (CPU, RAM, server net usage) to recommend the most suitable servers to our users.

  • Username and a timestamp of the last session status. This information is used to limit the amount of concurrent active user sessions and is automatically deleted within 15 minutes after a session is terminated.

  • Connectivity information. To prevent abuse and to be able to dispute unfair chargebacks, we register whether the user has used the StableFlow VPN Service in the last 30 days. No personally identifiable information is collected in this case, apart from the fact that the StableFlow VPN Service was or was not used during the mentioned period.

  • Interaction data. To safeguard against abuse and detect prohibited activities, such as scraping, we employ advanced tools to detect irregular patterns within users’ activity when new sessions are initiated. No personally identifiable information is collected in this case, except the indication that irregular patterns were or were not detected within the user’s activity.

Information collected on StableFlow VPN Website www.zebiestudios.co.uk

Social media platforms and widgets. Our website may include social media features, such as Facebook, Twitter, and LinkedIn like and/or share buttons, to help you share our content more easily. These features may collect information about your IP address and which pages you visit and they may also set cookies to make sure the feature functions properly.

Information collected on our applications

  • In-app event information. Our application collects anonymized information about the activity on your Account. The processed data only relates to a specific device, meaning that we cannot tell which particular user sent us event information. The in-app event information is necessary for us: (i) to know if the application is working properly (e.g., if the user was able to register or login successfully, if the user was able to connect to a server from his/her location); (ii) to know how users interact with our application (e.g., what kind of user interface items are the most or least used, are notifications we show of interest to users, etc.); and (iii) to identify problems related to our app performance and updates (e.g., crash error reports). You can opt-out of the collection of in-app information at any time by navigating StableFlow VPN app settings. In-app event contains the following information:

    • General event information: which application sent the event, event time, categorization, and limited routing information.

    • Device information: device’s operating system and its architecture, device type, model, brand, unique device identifier, device’s city, country, and time zone.

    • Application information: name, version and source of the application, enabled/disabled features at the time of the event, network type, public internet service provider’s information, current VPN connection status, and related information (protocol and technology in use, current server, etc.), information about A/B testing (if any), user preferences (e.g., notifications enabled/disabled, language, preferred connection settings).

    • Account information: active/inactive Subscriptions of StableFlow products, current and past active/inactive plans, trial information.

  • Note that a unique device identifier is randomly generated on the customer’s side and it’s impossible to link it to the customer's email or user ID.

  • Device information. We may collect some device information on our application too. Such information is logged automatically and may include the model of your device, operating system version, and similar non-identifying information. We may use this information to monitor, develop, and analyze the use of StableFlow VPN Services. Also, to help users connect to the most convenient server when using a Quick connect feature, our application detects the device’s city (detection is done locally, this data is not logged in our systems).

  • Device identifiers. In some cases, we may record your device’s identifier for marketing or analytics purposes. These identifiers are assigned to your device by the OS manufacturer and can be reset at any time from your device's settings. For instructions, see the following policies for different devices: Advertising & Privacy on iOS devices and Managing your Google Settings on Android devices.

  • Enabled features. Knowing which product features are enabled on your application helps us to provide you with more relevant information. For example, this means that you will not receive in-app notifications about StableFlow VPN features that are already enabled.

  • You can contact us at our email: donotspam@zebiestudios.co.uk

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